FAQ’s

When water leaks or flooding occurs, it can result in expensive repairs and costly replacements to purchase new belongings. This can make paying for water extraction and restoration services a more cost-effective solution. We offer straightforward pricing and offer financing to make paying for services more feasible.

The length of services can vary based on the extent of the flooding. If it’s a simple flood, it can take a few days. However, if it’s a more severe flood, then it can take 1-2 weeks to complete the full services, including water removal, drying, and repairs.

A lot of elements go into completing the water damage restoration process. Some key tasks include:

1. Emergency Response and Assessment (1-2 days):
   • Professionals prioritize safety by shutting off the water source (if possible) and addressing electrical hazards.
   • They assess the extent of the water damage, including the volume of water, affected areas, type of water (clean vs. contaminated), and structural integrity of flooded areas.
2. Water Removal and Containment (1-2 days):
   • Powerful pumps like submersible pumps are used for large areas of standing water, and wet/dry vacuums are used for smaller areas.
   • They implement water containment measures like sandbags, water dams, or plastic sheeting to prevent the spread of water to unaffected areas.
3. Content Protection and Salvage (Ongoing throughout the process):
   • They move valuable furniture, electronics, and belongings to safe areas to minimize water damage.
   • For salvageable items, they may employ drying techniques or cleaning procedures to recover items like furniture or carpets.
4. Drying and Dehumidification (Few days to several weeks):
   • Once most of the standing water is removed, the focus shifts to completely drying the affected areas. This prevents secondary damage like mold growth and ensures a complete recovery.
   • Powerful industrial-grade dehumidifiers are used to remove excess moisture from the air.
   • Air movers are deployed to improve air circulation and accelerate the drying process. These create strong air currents to evaporate moisture from floors, walls, and cavities.
5. Monitoring and Restoration (Can occur concurrently with drying and extend a few days after):
   • Moisture meters are used to continuously monitor drying progress. This ensures no hidden moisture remains that could lead to future problems.
   • After drying is complete, the professionals may recommend consulting a structural engineer to assess any damage to foundation or structural components.
   • The professionals may work with restoration specialists to repair damaged walls, floors, ceilings, or other building components affected by the flood.

Yes. If left untreated, water damage can lead to mold. Mold thrives in moist environments, so if water is not fully removed and the area correctly dried, it can lead to the formation of mold.

The main difference between clean water, gray water, and black water in a flooding situation lies in their contamination level. Here’s a breakdown:

Types of Water and Their Restoration

Clean Water

• Source: Clean water comes from relatively sanitary sources like a broken pipe with fresh water, a malfunctioning appliance, or melted rainwater.
• Contamination Level: It contains minimal to no contaminants and is generally safe for contact although not suitable for drinking without treatment.
• Restoration: Clean water damage is the easiest and least hazardous type to handle. You can typically clean and dry the affected areas yourself, following proper safety precautions to prevent electrical hazards.

Gray Water

• Source: Gray water comes from sources of contamination, such as washing machines, dishwashers, showers, sinks, or bathtubs.
• Contamination Level: It contains bacteria, cleaning products, soap scum, hair, food particles, and other non-hazardous contaminants. While not inherently dangerous to touch momentarily, it can irritate skin or eyes upon prolonged contact.
• Restoration: Gray water restoration requires more precautions than clean water. You should wear gloves and protective gear while cleaning, and professional cleaning might be recommended for thorough sanitation, especially on porous materials like carpets. Prompt attention is necessary to prevent gray water from turning into black water.

Black Water

• Source: Black water comes from highly contaminated sources that pose significant health risks. This includes sewage backups, toilet overflows, floodwater from rivers or streams containing debris, or effluent from washing toilets with fecal matter.
• Contamination Level: Black water is heavily contaminated with raw sewage, bacteria, viruses, and other pathogens. Contact or inhalation can cause serious illness.
• Restoration: Black water restoration is highly dangerous and should only be handled by professionals trained in biohazard remediation. They have the proper protective gear and disinfection methods to clean and sanitize the affected areas safely.

Whether you need to move out of your home during the water restoration process depends on the severity of the damage. In general, if you have minor damage contained to a certain area of your house, you can typically stay in your house during the work.

If you have major damage and large-scale flooding affects multiple rooms or structural components, then you should probably evacuate your property until the work is done.

Yes, Absolutely Rocket is Licensed to work with any and all Insurance Companies.

Yes, we can have a Certified Technician come out and walk you through the claim process.

Yes, all of our Technicians have the IICRC Certificate Of Completion, as a company we have over 30 years of combined experience.